Privacy Policy

1. INTRODUCTION

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Welcome to the official website of Rare Gems and Jewellery India Co. Pvt. Ltd., a private limited company based in Jaipur, India. We are committed to respecting and protecting your privacy when you interact with our website or provide us with personal information.

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This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make inquiries through our forms, or engage with us via integrated tools such as WhatsApp and Instagram. It also outlines your rights under applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union.

 

By accessing or using our website, you agree to the terms outlined in this policy. If you do not agree, we respectfully advise you to refrain from using our website or providing personal information.

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This policy applies solely to data collected through this website and related digital touchpoints. It does not apply to offline communications or third-party websites linked from this platform.

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2. WHAT INFORMATION WE COLLECT

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We may collect the following types of information when you use our website or interact with us digitally:

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PERSONAL INFORMATION (PROVIDED BY YOU)

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• Full Name

• Email Address

• Phone Number

• Company or Business Name

• Address (if provided)

• Inquiry Message or Other Text Submitted via Forms

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This information is collected when you voluntarily submit it through our contact forms or inquiry systems.

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TECHNICAL & DEVICE INFORMATION (COLLECTED AUTOMATICALLY)

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• IP Address

• Browser type and version

• Device type and operating system

• Referring URLs and pages visited

• Time spent on pages

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This data may be collected using the platform’s built-in analytics, browser cookies, or other tracking tools used to improve site performance and security.

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THIRD-PARTY INTERACTION DATA

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When you use integrated tools such as:

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• Click-to-Chat via WhatsApp

• Instagram embeds or galleries

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We may receive limited data about the interaction, depending on how you engage with these platforms and their privacy settings.

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NOTE: We do not knowingly collect sensitive personal data, such as financial, biometric, or government-issued identification information through this website.

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3. HOW WE COLLECT YOUR DATA

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We collect your data through the following methods:

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INFORMATION YOU PROVIDE DIRECTLY

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You provide personal information when you:

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• Fill out our inquiry or contact forms

• Communicate with us via WhatsApp or email

• Voluntarily provide details such as your name, email, phone number, or company name for the purpose of inquiry or correspondence

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INFORMATION COLLECTED AUTOMATICALLY

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When you visit our website, certain data is collected automatically using:

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• Cookies and tracking technologies (see our Cookies Policy for details)

• Wix's built-in analytics tools

• Standard server logs to monitor site performance and security

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This information may include technical identifiers such as IP address, device type, browser version, and interaction behaviour.

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INFORMATION FROM INTEGRATED THIRD-PARTY SERVICES

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If you engage with:

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• WhatsApp (via click-to-chat)

• Instagram galleries or embeds

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We may receive interaction metadata or referral activity, depending on your settings with those platforms. We do not control how these third-party services collect or use your data; please refer to their privacy policies for more information.

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4. HOW WE USE YOUR INFORMATION

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We use the information we collect to:

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RESPOND TO YOUR INQUIRIES

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• Provide information about our products or services

• Follow up on contact form submissions or WhatsApp messages

• Offer personalized assistance based on your request

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IMPROVE WEBSITE PERFORMANCE AND USER EXPERIENCE

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• Analyse visitor behaviour to optimize website layout and content

• Monitor technical performance and security using the platform’s analytics or similar tools

• Ensure content loads correctly across devices and locations

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ENSURE COMMUNICATION AND ENGAGEMENT

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• Send follow-up communication related to your inquiry

• Offer product details or schedule consultations (only if requested)

• Maintain communication history to provide consistent service

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COMPLY WITH LEGAL AND SECURITY OBLIGATIONS

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• Prevent misuse or unauthorized access

• Fulfil legal requests or obligations as required by law

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NOTE: We do not sell, rent, or share your personal data for marketing or advertising purposes.

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5. HOW WE SHARE YOUR INFORMATION

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We value your privacy and treat your data with strict confidentiality. We do not sell or trade your personal information under any circumstances. However, we may share it in the following limited scenarios:

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WITH AUTHORIZED SERVICE PROVIDERS

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• We may share your information with trusted third parties who help us operate and maintain our website, such as:

• IT support teams or web development partners

• Domain and email service providers

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These partners are bound by confidentiality obligations and use your information solely to support our services.

 

WITH LEGAL OR GOVERNMENT AUTHORITIES

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We may disclose your personal data:

 

• If required by law or legal process

• To protect our legal rights or the safety of others

• To comply with any lawful request from law enforcement or regulatory bodies

 

WITH THIRD-PARTY TOOLS AND INTEGRATIONS

 

If you engage with external tools such as:

 

• WhatsApp

• Instagram galleries or embeds

 

Your interaction may be subject to data collection by those platforms under their own privacy policies. We do not control or share data with these platforms, but your engagement may create indirect data traces.

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We will never share your information for unsolicited marketing, advertising, or list-building purposes.

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6. DATA SECURITY & RETENTION

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DATA SECURITY

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We take the protection of your personal information seriously. Reasonable technical and administrative measures are in place to safeguard your data against:

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• Unauthorized access

• Disclosure

• Alteration

• Accidental loss or destruction

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Our website is hosted on Wix.com, which provides secure servers, HTTPS encryption, firewall protections, and regular security monitoring as part of its infrastructure.

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DATA RETENTION

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We retain your personal information only for as long as necessary to:

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• Respond to your inquiry or communication

• Fulfil any legal, accounting, or regulatory obligations

• Maintain service quality and consistency

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Once your information is no longer needed, it will be securely deleted or anonymized in accordance with applicable data protection laws.

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NOTE: You may contact us at any time to request access to your stored data or to ask for its removal, as detailed in Section 7 below.

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7. YOUR RIGHTS UNDER APPLICABLE LAWS

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We respect your rights regarding your personal data, whether you are located in India, the European Union, or elsewhere. Depending on your location, you may have the following rights:

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ACCESS AND REVIEW

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You have the right to request a copy of the personal data we hold about you.

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CORRECTION

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You may request that we correct or update inaccurate or incomplete information.

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DELETION

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You can ask us to delete your personal data, unless we are required to retain it for legal or administrative reasons.

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OBJECTION AND RESTRICTION

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If you believe we are processing your data unlawfully or unnecessarily, you have the right to object or restrict certain types of data processing.

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DATA PORTABILITY (EU ONLY)

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If you are located in the European Union, you may request to receive your data in a structured, machine-readable format, or ask us to transfer it to another service provider.

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TO EXERCISE YOUR RIGHTS

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Please contact us directly at raregemsmumbai@gmail.com.

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We will respond to verified requests in a reasonable timeframe, typically within 3 days.

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NOTE: Exercising these rights is free of charge, and we will never discriminate against you for doing so.

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8. USE OF COOKIES AND TRACKING TECHNOLOGIES

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Our website may use cookies and similar tracking tools to enhance your browsing experience, analyse traffic, and provide relevant functionality.

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WHAT ARE COOKIES?

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Cookies are small text files placed on your device to help websites remember preferences, detect repeated visits, or support technical functions like login and analytics.

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TYPES OF COOKIES WE MAY USE

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• Essential Cookies: Necessary for the basic operation of the site (e.g., page loading, form submissions)

• Analytics Cookies: Help us understand visitor behaviour and improve site performance (e.g., Wix Analytics, Google Analytics)

• Third-Party Cookies: Used by integrations such as Instagram embeds or WhatsApp buttons which may track interactions or browsing activity

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MANAGING COOKIES

 

By using our website, you consent to our use of cookies.

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You can usually manage or disable cookies through your browser settings. Disabling cookies may affect how certain features function on our website.

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NOTE: For full details on cookies and how they are used, please see our Cookies Policy.

 

 

9. THIRD-PARTY SERVICES & INTEGRATIONS

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Our website may include tools or features provided by third-party platforms that collect limited data based on your interaction. These services have their own privacy policies which govern how they use your data.

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WHATSAPP INTEGRATION

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We use a click-to-chat button that connects you to our WhatsApp Business account. By clicking the icon, you are interacting directly with WhatsApp, and your use is subject to WhatsApp’s Privacy Policy.

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INSTAGRAM EMBEDS OR GALLERIES

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If we embed Instagram posts or feeds to showcase our work, Instagram may collect information such as your IP address, browser type, or interaction behaviour, based on their own tracking policies.

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WIX PLATFORM SERVICES

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Our website is built and hosted on Wix.com, which may collect technical and usage data to ensure secure and optimal performance. Wix’s data handling is governed by their Privacy Policy.

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NOTE: We do not control or assume responsibility for how third-party platforms handle your data. Please review their respective privacy policies before engaging with these features.

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10. CONTACT US ABOUT PRIVACY

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If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you may contact us directly:

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Rare Gems and Jewellery India Co. Pvt. Ltd.

Jaipur, Rajasthan, India

raregemsmumbai@gmail.com

+91-9820084925

 

We will respond to all legitimate inquiries in a timely and respectful manner, typically within 3 business days.

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11. UPDATES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices.

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Any updates will be posted on this page, and the “Last Updated” date below will reflect the latest revision.

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Last Updated: 14th May 2025